In the early part of the transition, many of the lean practitioners who worked in the office were converts. Readers learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on operational excellence. Simply put, by becoming a lean office, you will be able to increase productivity and create greater customer value with less resources. Lean thinking in the office change management associates.
Lean bringing lean to the office by len tischler hen i read statements such as service sector productivity trails manufacturing by a wide margin,l i see an opportunity to make improvements. These 41 electronic worksheets will allow for more effective implementation of 5s practices in your administrative areas. Lean design, or lean thinking,5 is the term used to describe the radical improvement in manufacturing that toyota developed decades ago to build everbetter automobiles at everlower costs. Lean office tool ucage matrix the overall goal of the lean ofice pocket guide is to inform and educate how lean tools and concepts can be adapted and used in officeladministrative environments.
Lean philosophy and its applications in the service industry. The challenge of a lean office organizations often struggle to implement lean in their office environments. Value stream management for lean office a case study. It has only really started to come into its own within the last decade as of 2011. For many people, the term lean, immediately brings to mind lean manufacturing and images of the shop floor. Flow is one of those concepts that youll know when you see.
Jun 15, 2010 other suitable lean office games, like making pamphlets, require a little more time and creativity, which is great for a longer training session. Process improvement in an office environment using lean six sigma. The paper shows the objectives and principles of lean and why lean manufacturing is also interesting to be applied in the office environment. Major differences between office jobs and production jobs before we enter into the transfer of lean and six sigma toolsets to the office activities we need to understand and characterize the desk job and to generate a model of it. Lean is not just for manufacturing environments, but also the office. Our clients are individuals, groups, and organizations that want to know how to implement lean techniques to improve their business practices. Lean office online applying lean principles to the office. Reducing waste in administrative services with lean principles. By the end of the course, participants will begin thinking lean, that is, thinking in terms of. Lean environment, the 7 kinds of waste, and intro to kaizen. Lean office is a methodology, which focuses on business improvement by concentration on elimination of all the waste in business processes.
You can put your finger on any entry within a matter of seconds. Lean office demystified ii is simple to understand and provides easytodo steps explaining how lean can be applied in various administrative settings. These articles discuss lean implementations in nonmanufacturing operations, from design to processing invoices to customer service. It provides valuable insight into the various ways that lean can be applied in the office. Process mapping is probably the most effective tool in lean office. Identifying waste, seeing what processes involving physical transformation, to check the dependency among operations. A successful case in public sector article pdf available in fme transactions 434. The main reason may be based on the fact that good results are rapidly achieved from its implementation and therefore it is a good way to attract people to lean office adoption. Process improvement in an office environment using lean. As at other companies, many of the early benefits of lean and six sigma at medtronic, a global leader in medical technology, were in manufacturing.
Most articles are written in the form of case studies. Collected practices and cases is a compilation of articles previously published in the productivity press newsletter, lean manufacturing advisor. The lean office tool usage matrix on the next page was created to ensure you understand that these lean office. Bringing lean to the office len tischler quality progress. Lean principles, evolved from the toyota production system, focus on reducing cycle time and increasing process speed.
Bruce provides some logically first steps for any kind of improvement activity. Fur thermore, the defect rate can be measured by calculating. Beyond the lean office uses a compelling novel format to illustrate what it takes to create and sustain flow and operational excellence in the office. What is lean enterprise a group of individuals, functions, and sometimes legally separate but operationally synchronized organizations. With lean office, you will be able to enhance value for your customers by improving and smoothing administrative process flow and eliminating waste in the office. It speeds up lead time, reduces inconsistency in the customer experience, and eliminates a major source of waste. The goal of lean is to accelerate velocity of any process by reducing waste in all its forms. Subsequent chapters cover each of the tps toyota production system tools, from 5s to smed, and special attention is devoted to the ducati case study, in which tools such as 5s and kanban are applied.
To understand how to apply lean in any organization, you should know the basics. My experience with lean in the office mirrors that to which bruce summarized. This course covers 5s, kanban, standard work, visual management, and information flow mapping. Lean in 50 words or less lean manufacturing principles can produce more immediate results than other quality techniques can. A team of college students used lean to streamline processes in their universitys admissions office. Creating your lean future state how to move from seeing to doing, tom luyster, don. This lean simulation can easily be squeezed into a short kaizen event, or presentation. It begins with value stream management, followed by chapters on standard work, flow, level pull, and visual management. For last 15 years, six sigma that many leader companies have put into practice, help companies to increase their profit and develop by making their process more effective. An introduction to lean office process excellence network. Lean enterprise a 2005 shingo prize recipient, and author of the recently published vsm for lean development a howto guide to streamlining time to market. Download value stream management for the lean office. The focus is on providing fundamental knowledge of these lean methodologies, in addition to relevant explanations of how they are applied in offices to acquire.
Convey lean improvements to the administrative areas of your group. The building blocks of lean office include principles and methods such as kaizen, 5s, visual controls, metrics, and jit just in time. The biggest difficulty is that the work being done is hidden behind a computer screen and its assumed that you cant standardize, measure, and improve this work like you would the work being done on a shop floor. Pdf on jul 1, 2006, len tischler and others published bringing lean to the office find, read and cite all the research you need on researchgate. Currently, however, many managers and business leaders want these lean benefits incorporated into nontraditional environments such as service and transactions.
Set in order seiton this step deals with organizing tools, equipment, and other items by grouping them based on their function, putting labels, and placing them in accessible areas so that workers can easily reach them when needed. Lean management removes weakness of six sigma on speeding process. While it is true that the origin of lean certainly stems from these roots, continuous improvement principles have taken hold in the office, and are spreading at breakneck speed. Examples of 8 wastes unc gillings school of global. Extending their eightstep process to the realization of a lean office, tapping and shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard. Lean philosophy and its applications in the service.
You will learn the characteristics of a lean team that promote group goals, teamwork, and cooperation. In the last year, however, medtronic also has had notable results from the application of the methodologies in the office. This course provides context for the modern office in the lean world. In reality, you have to focus on the process and see where the 7 wastes are in your tasks. Lean is a continuous process improvement methodology that focuses on identifying and eliminating nonvalue added or wasteful activities. Learn how popular lean methodologies are specifically applied to office environments. This properlyappreciated amount provides organizations with a confirmed system for implementing lean guidelines in the office.
Researches and main contributions to allow a better understanding of the evolution of lean service, it is important to understand its origins, evolution and the main contributions during its evolution. There are up to 7 best practices described for each lean category. Selfbilling invoicing, automatic invoicing, and backtoback purchase orders these wastes in the production area, warehouse or office, contribute to excess inventory, fail to add value to the customer, and limit supply chain capacity, quality and velocity. Lean principles evolved from the toyotalean principles, evolved from the toyota production system, focus on reducing cycle time and increasing process speed. A major goal of lean is reducing or eliminating workinprocess. Apr 26, 2015 lean office come migliorare lefficienza in ufficio gianni dal pozzo amm. The lean office assessment available as a microsoft excel. Home training modules modules by group lean office group lean office overview 11 principles of a lean office. A lean office is the application of the lean philosophy to front end processes. The goal is to create specific places for forms, documents and equipment so that they can be found within 30 seconds. This presentation provides a blueprint for building a lean foundation for your office. This makes it difficult to assess the problem due to lack of definition of office workers idle time.
To learn more link to the complimentary video introduction to lean office on page 8. If the goal is to be a lean enterprise, then apply lean business practices to all areas. Value is defined from the perspective of the communitypopulations we serve. The students were able to reduce a process that took two to three weeks to about one day. There are a number of benefits to using the 5s system to reorganize your workplace. Please comply with the following instructions to complete this assessment. Toyotas journey to become the worlds most profitable. Your username has been disabled by an administrator. Lean six sigma methodology and application springerlink. Task planning, tracking, and visualization for your team. Pdf introduccion a lean office esteban trejos academia. Office of pollution prevention and toxics mc7409 washington, d.
By adopting 5s throughout all office functions, your company reduces cost and improves efficiency. If lean manufacturing is all grown up, the concept of a lean office is only a toddler, or at most a small child. Bring lean improvements to the administrative areas of your organization. The use of lean manufacturing on the shop floor has been applied by companies mainly in japan and the united states since 70. But our lean office workshop can help you gain profound breakthrough s in quality, speed and volume of throughput in your office operations. Lean office eliminates waste and nonvalueadd activity, reduces. The goal of lean is to accelerate velocity of any process by reducing waste in all. Lean metrics and the innovative value stream accounting are discussed, and the closing chapter focuses on lean office for the service industry. Lean is a building, thinking process which requires both learning and thinking by building on experiments. The dif ferences between office and production jobs. Lean six sigma tools have been increasingly employed also in the service industry, however with different success as field studies have shown.
Learn about the lean office principles that can make your administrative and service improvement efforts more effective. Lean office workshop until now, most of the benefits of lean six sigma have gone to manufacturing and supply chain operations. The lean office pocket guide is designed to be a convenient, quick reference. This popular volume provides organizations with a proven system for implementing lean principles in the office. Demystifying the application of lean methods, lean office and service simplified.
Lean office is a management philosophy based on the toyota production system tps. The definitive howto guide goes beyond the basic tools to detail the key concepts of lean as they apply to office and service environments. Weve had success in many industries and applications. In this study, the lean six sigma methodology developed by using these two techniques. Dec 19, 2008 the lean office assessment was created allowing a departmental work group or individual to continually assess their lean or continuous improvement initiatives. Ppt introduction to lean office powerpoint presentation. Oswer, in partnership with the office of policy, economics, and innovation opei, to pursue new research to examine further the relationship between lean manufacturing and environmental performance and the regulatory framework. Sort seiri often called red tagging where items and materials not needed for work are removed. Mainly there is the confusion about the fact that you have a lean office when you have done the 5s. Theory lean, lean manufacturing, or lean production is one of the most prominent methods for continuous improvement of production systems. By knowing what your communitypopulation values helps one to identify the valueadded or those activities which are truly needed. Implementing and sustaining lean improvements crc press book for many years, lean initiatives have generated staggering improvements on the shop floor. To become a lean enterprise, your office must support 5s activities to eliminate waste.
Applying lean principles to an office environment can have significant benefits in improving work flow process, as a case study of the federal aviation administration faa by the lean enterprise institute shows. Nov 26, 2014 no, lean isnt just for manufacturing paul akers walks us through some examples of what fastcap does to make their office lean. As an old quality guy, i was invited recently to teach a university course in lean thinking. An introduction to lean tools and methodologies 2 class objective provide a practical demonstration on how the basic lean tools 7 wastes, 5s, standard work and the rapid improvement kaizen event can transform government operations. The lean office is the result of that migration of lean into the office environment.
The lean office assessment is a customizable microsoft excel spreadsheet that will provide a baseline from which you can then improve your administrative processes. No matter where you are on your lean journey, the lean office can help. The 5s for the office users guide worksheets allow you to customize the tools, concepts, practices, and worksheets demonstrated in the 5s for the office users guide. Apart from raising productivity, a successful lean six sigma project will provide a good analysis of the current state as well as the state after the improvements are implemented. Lean management software for logistics professionals. Extending their eightstep course of to the realization of a lean office, tapping and shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard. Lean office online is dedicated to delivering the best information about lean principles, and making it accessible to everyone through its online training courses. For each lean best practice described, assess the level to which the practice is observed in the organization. Surely the 5s is very very important and is the base for a lean office, but it is just the starting point.